Internet down

[Z&R13]

Broadband has been down for a week now! I’ve reported twice on the phone and at least twice online to agents too. Often get cut off both the phone and the chat before any solution given. An engineer was supposed to be on their way on Tuesday 24th but we haven’t had a text to confirm that as yet. It’s an external issue but BT Openreach are uncontactable for residents, it has to come from the service provider. I’m paying for extra data, as mine ran out, so I can work online but no fun having zoom meetings on a phone (my laptop can’t connect to phone hotspot-before someone suggests that) We are without broadband, tv services and landline phone atm but still paying for it!

Has anyone got some advice please? 

[Z&R13]

Hi Karl iPhone 8 at the moment, is there an app as I have to sign back in all the time with a verification code from an email

[Karl-TalkTalk]

Hi

What device are you using to access community ?

Thanks  

Karl. 

[Z&R13]

Oh did I? 
I’m not finding it easy to use! 
the number of replies are shown by the avatar but I can only find them if I go to my emails or keep searching on the page and randomly come across them🤷🏻‍♀️

[Z&R13]

Thanks for your help but mine doesn’t look like that😅

[Gliwmaeden2]

Looks like you got there!

[Gliwmaeden2]

The  drop down menu should open up:

 

From which select Personal Information. 

Once accessed through Personal Information, the information all goes on one page, @Z&R13 .

[Z&R13]

I can’t get any further than the first page, it’s says build your profile but the page won’t scroll for me to fill it in or continue

[Chris-TalkTalk]

Hi Rosie,

As Gliwmaeden2 has said, can you please complete your profile and we'll be happy to take a look at this for you

Chris

[Gliwmaeden2]

Please complete your community forum profile details for Talktalk staff to identify your account, @Z&R13.

Go via your avatar; settings; drop down menu....fully complete Personal Information and SAVE CHANGES. 

Your post is in the queue for attention. 

After the issue is resolved, it should qualify for compensation for complete loss of service, @Z&R13.

It takes c 30 days to show. Details here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583