Broadband has been down for a week now! I’ve reported twice on the phone and at least twice online to agents too. Often get cut off both the phone and the chat before any solution given. An engineer was supposed to be on their way on Tuesday 24th but we haven’t had a text to confirm that as yet. It’s an external issue but BT Openreach are uncontactable for residents, it has to come from the service provider. I’m paying for extra data, as mine ran out, so I can work online but no fun having zoom meetings on a phone (my laptop can’t connect to phone hotspot-before someone suggests that) We are without broadband, tv services and landline phone atm but still paying for it!
Has anyone got some advice please?
