Phone not registered on Grandstream

[Elisa24]

I have followed all the set up instructions, internet works but the phone light on the Grandstream (DVA) is off.  How do I know whether TalkTalk has activated this service (because my copper line is still working).

[Chris-TalkTalk]

Thanks. It looks as though the VoIP order hasn't completed yet. Unfortunately I can't tell when the service will go live but if you contact our customer services team they'll be able to pass you to a dedicated team who'll be able to help

Chris

[Elisa24]

Yes, that is correct.  I have now tried the reset and will leave it for an hour.  If nothing happens I will reconnect to the copper until I hear from you.

[Chris-TalkTalk]

Just to confirm, at the moment you have an internet connected to the ONT and your telephone is working when connected to the old telephone socket?

Chris

[Elisa24]

thanks, Chris, I need to know if TalkTalk has actually made it live as the copper is still working, and I need an almost continuous service as I am on a care support call list.

[Chris-TalkTalk]

Thanks, is it still not working today?

Chris

[Elisa24]

Community profile updated as requested.

[Chris-TalkTalk]

Hi Elisa24,

Can you also please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[KeithFrench]

Yes, it is, which is why I said to connect the Ethernet cable of the Grandstream directly to the ONT in place of the router.

[Elisa24]

Thanks Keith, but what is the ONT?  Is it the box on the wall that brings the fibre into the house, ie what I plug the "router" (eero) into?

[KeithFrench]

Connect the Grandstream's Ethernet cable directly to the ONT in place of your router. Then perform a reset on the Grandstream. If it all works now, connect it back to the router as normal.