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Returning router

honey_1000
First Timer
Private Message TalkTalk
Message 3 of 3

I left TalkTalk two months ago and still haven’t received a prepaid envelope to return my router. Is there an address I can use to send it to? 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi honey_1000

 

I have requested a returns bag to be sent to you ASAP. 

 

Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

There is an address given near the end of "recycling your equipment" in this link, @honey_1000:

 

https://community.talktalk.co.uk/t5/Articles/Returning-your-TalkTalk-equipment/ta-p/2348381

 

However, if you can wait till Tuesday, staff will pick up your post and should be able to order a bag for you.

 

Or if you need it sooner just phone in on Saturday  / use Chat.

 

03451 720088 after 9am. 

 

Forum staff will need you to complete your community forum profile details for them to identify your account. That will show them the address to send it to.

 

Add your former Talktalk phone number or account number in Personal Information in the profile area. Go via your avatar/name; settings; drop down menu..... SAVE CHANGES. 

Gliwmaeden2, a fellow customer.
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