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TalkTalk Has Gone Router Mad

jall13
First Timer
Private Message TalkTalk
Message 7 of 7

I've just upgraded to fibre optic and have been sent three routers, and a fourth which hasn't been delivered. Has TalkTalk gone mad? What the hell am I supposed to do with the spares? I am most certainly not paying to send them back. Will you stop sending me routers? I also don't know what I'm supposed to do with my old broadband router, I haven't received any  instruction since signing the new contract.

 

TalkTalk, your customer service is the worst I've ever experienced, and I cannot get my head around the fact I have to voice this on a forum rather than just emailing you directly.

 

Looking forward to some instruction for the pile of routers by my front door.

 

Thanks

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6 REPLIES 6

Kelst
Popular Poster
Private Message TalkTalk
Message 1 of 7

Are these eero routers , if they are you can use one of the spare ones to create a mesh network and that will solve your issue with wifi coverage 

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Message 2 of 7

Hi Jenny

 

I have requested bags to be sent you ASAP.

 

Regards

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Message 3 of 7

Hi Arne, 

 

There are no prepaid returns bags with my routers - please can you arrange for 2 of these to be sent to me. 

 

Can you also send a prepaid bag for the return of my old router?

 

Thanks,

Jenny

 

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Message 4 of 7

Hi jall13

 

Yes we recycle old routers also. 

 

For the WIFI issue start a thread in the broadband section and someone will be able to help 

 

Thank you

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Message 5 of 7

Hi Arne, 

 

Ok so I don't need them all haha. 

 

OK and what should I do with the old router which I binned the box of 5 years ago? Do you recycle these?

 

Finally, my wifi does not reach the whole apartment, how do I extend this further? 

 

Many thanks,

Jen

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Arne-TalkTalk
Support Team
Staff
Private Message
Message 6 of 7

Hi jall13

 

Apologies for the issues you have had.  

 

Each router should have a pre paid returns bag included in the box.  If there isn't we can request some to be sent you.

 

Apologies again.

 

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