I'll preface this post by saying I hate moaning on forums, yet here I am, moaning on a forum because of the service I've received from talktalk.
I first started off attempting to upgrade my fibre 150 package to full fibre 900, I won't go into how difficult this process was via the website, where option wouldn't even present it self, nor about the sound delay when attempting to complete this order over the phone.
Long story short, I managed to action the upgrade in Early June (bear in mind, we are now in August) I was assured my new contract would start on the 28th of June. 28th of June came and went, no change in speed. I called the team on multiple occasions, I was told an open reach engineer would come and sort the issue as it could be an issue with ONT or connection (if it wasnt then a nice tidy £75 for talktalk). Engineer came and went, after escalating up to 2nd line, no fault could be found.
Complaint was then raised (currently ongoing) with the latest development, a diagnostics check as the issue/bug they were experiencing recently had been resolved yet my download speed had no difference.
This diagnostics check has now left my home without internet (partner and I both work from home) and we have been waiting for an engineer since 8am this morning, cancelling a lunch reservation we had with family who have travelled over 200 miles to see us.
I'm condensing alot of what has gone on, multiple attempts to resolve this over the phone, twitter and in person with no resolution. I have no clue what is going to happen next as if I am unable to get the internet up and running again before Monday, my partner and I will be out of pocket.
Time to change provider maybe?
