WAN IP address

[Dinsdally]

So it seems there is a growing number of people with this same issue. Switched to TalkTalk Future Fibre yesterday and have had no internet connection since, perhaps the clue is in the product name and I’ll get it in the future…

I digress, ONT lights look good, full fibre worked perfectly at BT up until the switchover, but alas on connecting by eero and stepping through set up I am greeted with failure as “Your eero Pro 6 can’t reach the internet”, the reason? No WAN IP address.

cumulatively 6 hours on the phone and live chat have led to an engineer visit tomorrow morning. Not convinced the issue is here though. Connecting directly to the ONT has the same result No IP address = no connectivity. I already own other eeros, have tried them instead. No use, no WAN IP address. Have tried powering down the ONT for 5, 15, 20 and 30 mins as advised by numerous “technical” advisors, no use, no WAN IP address.

Apparently I’m doing something wrong and do not need an IP address, just a 4G connection to link my eero to my account.

I’ve even been on to eero themselves and they’ve had a look, “Issue with ISP”.

Something is amiss in the set up, I’ve read numerous posts on here of people experiencing the same thing but I haven’t found a solution update on any yet…. Am I doomed to wait for the Future to arrive at some point in the future?

[KeithFrench]

That is really useful to know, thanks very much.

[Chris-TalkTalk]

Hi Ally

Thanks for the feedback and glad to hear that your service is now up and running, apologies for any inconvenience.

Chris 

[Dinsdally · Accepted solution]

I am now up and running.

perhaps for future reference it is worth noting that an Engineer is required for both a FTTP installation or FTTP ISP switch. The line has to be “rebuilt” for transfer of ownership using the Serial Number of the ONT at the property. This was a 5/10 minute job and would save any number of these similar complaints. If the engineer that was originally scheduled to attend on Activation day had turned up, you’d have a far happier customer…

cheers

Ally

[Chris-TalkTalk]

OK thanks Ally. I've sent you a PM to confirm some details so that we can look into this further

Chris

[Dinsdally]

Afternoon Chris,

I have done as requested and am still in the same situation, No WAN IP address so my eero can not reach the internet.

Cheers

Ally

[Chris-TalkTalk]

Hi Dinsdally,

I'm sorry to hear that you're experiencing problems with your service.

Could you switch the eero and ONT off for 30 minutes then switch back on and retest - if it's then still not working please let us know

Chris

[KeithFrench]

This might be an authentication issue. I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

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