Wifi extender

[Charlie_b]

Since installing full fibre, the router has been moved to a less central position in the house and the WiFi doesn't reach all the rooms.  Thinking of getting a booster.  How do I get the TalkTalk one? Not easy to work out how to do this on TalkTalk's website!

[Chris-TalkTalk]

OK Charlotte, I've ordered them, they should be with you within a couple of working days

Chris

[Charlie_b]

Hi Chris,

Yes it would be great if we could give those a try please.  Many thanks,

Charlotte

[Chris-TalkTalk]

Hi Charlotte,

I'm really sorry but unfortunately I can't order the booster for you as it isn't specified for your package. I can send wifi extenders if you want to give them a try?

Chris

[Charlie_b]

Hi Debbie,

I didn't receive this Booster, but would still like to try one.  I'm pretty sure I added the information you needed on my Community Profile, but is there anything else I need to do?

Thanks,

Charlotte

[Debbie-TalkTalk]

Hi Charlie_b

Please can you add your name and TalkTalk account number to your Community Profile, I can then send this out for you.

Thanks

Debbie

[Charlie_b]

Yes, that would be great.  Thank you.

[Debbie-TalkTalk]

Hi Charlie_b

I can send you a WIFI booster for testing to see how the connection compares, would you like me to arrange this?

[Charlie_b]

Sorry, router not 'modem'

[Charlie_b]

Hi Michelle

It looks like the Fibre Connection box.  We were supplied with an Eero but the engineer could not use it because it needed more output sockets I think.  We are therefore using the same modem we had before.

[Michelle-TalkTalk]

Hi Charlie,

Just to confirm, does it look like the below? The grandstream should be a digital voice adapter for VOIP.

Setting up your eero | Future Fibre | TalkTalk Help & Support

Thanks

Michelle

[Charlie_b]

Hi Michelle,  Thanks - we're using a wifi hub. It says 'Grand Stream' on it.

[Michelle-TalkTalk]

Hi Charlie,

Are you currently using a wifi hub or an eero please?

Thanks

Michelle