Wifi extender

[Charlie_b]

Since installing full fibre, the router has been moved to a less central position in the house and the WiFi doesn't reach all the rooms.  Thinking of getting a booster.  How do I get the TalkTalk one? Not easy to work out how to do this on TalkTalk's website!

[Michelle-TalkTalk]

Hi @kt222 

As advised, please can you create your own topic and we can look into this for you.

Thanks

Michelle

[Gliwmaeden2]

See above,  @kt222,  - you need to start your own thread.

[kt222]

honestly this new fibre is absolute rubbish..i've had the same problem as you ,im in a 3floor house .old Reuter  was in middle floor never a problem the new one on bottom floor now top floor gets no service absultly  awful,, don't know why they changed if they cant provide the same or better service

[KeithFrench]

Hi @BANAKYN 

If you want help, you cannot use someone else's thread.

To get help, you must start your own thread. To create your own thread, go to the main page for the board in question & click the "Start a topic" button.

TalkTalk insists on one thread per problem per customer. Please note, TalkTalk makes the rules, not me.

When you do create your own thread, please state the make/model of router that you currently have & why you think you need a WiFi extender.

Thanks.

[BANAKYN]

Hello, can i get a wifi extender 

[Chris-TalkTalk]

OK Charlotte, I've ordered them, they should be with you within a couple of working days

Chris

[Charlie_b]

Hi Chris,

Yes it would be great if we could give those a try please.  Many thanks,

Charlotte

[Chris-TalkTalk]

Hi Charlotte,

I'm really sorry but unfortunately I can't order the booster for you as it isn't specified for your package. I can send wifi extenders if you want to give them a try?

Chris

[Charlie_b]

Hi Debbie,

I didn't receive this Booster, but would still like to try one.  I'm pretty sure I added the information you needed on my Community Profile, but is there anything else I need to do?

Thanks,

Charlotte

[Debbie-TalkTalk]

Hi Charlie_b

Please can you add your name and TalkTalk account number to your Community Profile, I can then send this out for you.

Thanks

Debbie

[Charlie_b]

Yes, that would be great.  Thank you.

[Debbie-TalkTalk]

Hi Charlie_b

I can send you a WIFI booster for testing to see how the connection compares, would you like me to arrange this?

[Charlie_b]

Sorry, router not 'modem'

[Charlie_b]

Hi Michelle

It looks like the Fibre Connection box.  We were supplied with an Eero but the engineer could not use it because it needed more output sockets I think.  We are therefore using the same modem we had before.

[Michelle-TalkTalk]

Hi Charlie,

Just to confirm, does it look like the below? The grandstream should be a digital voice adapter for VOIP.

Setting up your eero | Future Fibre | TalkTalk Help & Support

Thanks

Michelle

[Charlie_b]

Hi Michelle,  Thanks - we're using a wifi hub. It says 'Grand Stream' on it.

[Michelle-TalkTalk]

Hi Charlie,

Are you currently using a wifi hub or an eero please?

Thanks

Michelle