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Wifi light on router is not lit and I can't connect to the router on 192.168.1.1

Peter1610
Newbie
Private Message TalkTalk

yesterday

Message 8 of 8

Wifi light on router is not lit and I can't connect to the router on 192.168.1.1

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7 REPLIES 7

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Peter1610

40 minutes ago

Message 1 of 8

Hi

 

Would you like to try another router ?

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Peter1610
Newbie
Private Message TalkTalk
In response to Karl-TalkTalk

an hour ago

Message 2 of 8

I can't connect to wifi as the wifi light on the router is not lit, so no wifi, when it is lit there is no problem connecting with a phone.

 

Peter

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to Peter1610

2 hours ago

Message 3 of 8

Hi

 

If you are trying to connect over wifi from a phone, always try a different browser, I find Opera browser is useful for testing.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Peter1610
Newbie
Private Message TalkTalk
In response to Karl-TalkTalk

2 hours ago

Message 4 of 8

I have a very old desktop that I will try, but the software is really old and I hope the browser will allow me to connect to the router.

 

Peter

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Peter1610

3 hours ago

Message 5 of 8

Hi

 

Do you have any devices you can connect via ethernet to access the router ?

 

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Peter1610
Newbie
Private Message TalkTalk

3 hours ago

Message 6 of 8

No, That didn't work, I have a feeling that I need to connect a computer to the router with a cat5 cable, but I no longer have a computer with a cat5 port.

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message

7 hours ago

Message 7 of 8

Hi

 

Have you tried a pin reset of the router - hold a pin or paperclip in the reset hole at the back for 10 seconds and this will fully reset the router. 

 

Lat me know if this helps.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
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