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eero not working

danbek
First Timer
Private Message TalkTalk

on ‎08-06-2024 09:21 AM

Message 3 of 3

We were sent an additional eero to improve the coverage in our house.

We plugged it in to begin pairing it with our existing one, and all it does is flash yellow, which the instructions say means is an unapproved USBC power source - we plugged it in with the lead provided.

We can't get it to do anything else - is it broken?

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎10-06-2024 08:21 AM

Message 1 of 3

Hi @danbek 

 

I'm really sorry to hear this.

 

I can send you a replacement eero, are you happy for me to arrange this?

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KeithFrench
Community Star
Private Message TalkTalk

on ‎08-06-2024 11:38 AM

Message 2 of 3

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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