NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I THINK MY ROUTER HAS DIED.

dauneaus
First Timer
Message 4 of 4

I have FTTP and a TalkTalk Sagemcom FAST5364 router plugged into the ONT. First problem was devices couldn't connect to WIFI. After advice from the live chat I did a factory reset.  Next day, trying to connect via wifi gave an incorrect password error. logged in to router, checked, then changed the password. Same result. Tried resetting the router again.

Now it doesn't connect to the internet.(flashing orange/white light then steady orange) Also there is no wifi network. I can see next doors vodafone but no talktalk wifi. Finally I now cannot connect to the router via ethernet cable.

Plugged an old Apple Airport device into the ONT and everything works perfectly.

How do I go about getting a replacement?

3 REPLIES 3

Message 1 of 4

Hi @ISOLUS22

 

I'm sorry to hear this.

 

Please can you create a new topic on the Community, we can then take a look at this for you.

 

Thanks

 

Debbie

0 Likes

ISOLUS22
First Timer
Message 2 of 4

I had the exact same problems over night. Still waiting for an engineer to contact me in the next 24 to 72 hours!!! I connected my old super router HG635 to see if it was the router at fault and the connection worked (much to the disappointment of my daughter as she now carry on her online revision😂) So when they eventually contact me I will let them know that I have determined that the router is at fault.

0 Likes

Michelle-TalkTalk
Support Team
Message 3 of 4

Hello,

 

I'm sorry to hear this. Was this an upgrade or a brand new installation?

 

Can you please update your community profile to include your:
 

  • Name
  • Telephone number
  • Alternative contact number
     

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

 

0 Likes