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Continuously noisy voice line but broadband connection and speeds good.

AndyK_Physics
First Timer
Message 4 of 4

Hi, we are troubled by a virtually unusable voice landline. Have tested via master socket with internal wiring disconnected. No issues with broadband connection.

Auto line testing via talktalks website shows no issues.

How do we proceed to get this rectified.

No obvious way to email customer support??

AndyK

AndyK
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3 REPLIES 3

Message 1 of 4

Hi @AndyK_Physics

 

Sorry that you are having trouble.  

 

Its looks like this has already been passed to Openreach, have you received an SMS?.

 

 

 

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Message 2 of 4

Unplugging master socket terminal disconnects router and all other phone extensions so the basic openreach phone line is being tested.

AndyK
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KeithFrench
Community Star
Message 3 of 4

Have you tried a new micro filter? What make/model of router do you have? If you temporarily disconnect the router, does the noise go away?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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