[FIXED] No service
18-05-2023 11:40 AM - edited 20-05-2023 10:38 AM
Message 30 of 30
Could someone run a line test please? (Just when I went on holiday the phone went dead but I didn't have time to report it. I'm back at home shortly and would like it to be working again!)
Labels:
- Labels:
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Inbound fault
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no service
-
Outbound fault
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29 REPLIES 29
on 24-05-2023 03:23 PM
Message 1 of 30
Hi pgjenn,
Glad to hear that you've got it sorted, thanks for letting us know
Chris
Chris, Community Team
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on 24-05-2023 03:05 PM
Message 2 of 30
Update: My son has fixed it. Let's just say he was "scathing" about the Openreach engineer.
No further action needed. Thanks for your help.
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on 24-05-2023 10:26 AM
Message 3 of 30
Hi pgjenn
The router and phone would both connect at the test socket using a microfilter.
If you would like to go ahead with an engineer visit then please let us know.
Thanks again.
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on 24-05-2023 10:24 AM
Message 4 of 30
Not really, because the router plugs into faceplate, so we'd be without internet. I hate to play the "vulnerable" card, but please remember I'm 90-something years old.
In any case, the faceplate is Openreach-provided equipment. If it's faulty, I expect Openreach to replace it. I remind you that your previous Openreach engineer failed to properly investigate the problem (albeit wonderful that he turned up on a weekend).
But, for now, please hold off on working this case. My son is visiting this afternoon and he's going to take a look at the socket.
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on 24-05-2023 06:45 AM
Message 5 of 30
Hi pgjenn
Would it be ok to take the face plate off the master socket and monitor the line/connection at the test socket for a couple of days?
If the fault does not occur when connected at the test socket then this would prove the fault to be with the faceplate. Openreach only maintain the line up to the test socket.
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on 23-05-2023 07:03 PM
Message 6 of 30
@Chris-TalkTalk asked for my phone number or account number, both of which are already in the profile
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on 23-05-2023 06:45 PM
Message 7 of 30
Did you reply to the PM from Chris? The support team won't be back online until the morning.
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on 23-05-2023 06:25 PM
Message 8 of 30
How are we getting on with this please?
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on 23-05-2023 03:43 PM
Message 9 of 30
Answers:
- As I said, the previous engineer said there was a problem with the socket, but didn't fix it. If you need to tick a box, then yes (but not really).
- Any time except Friday PM.
- No mobile, sorry. The alternative number in the profile is my son's
My phone and account number are set in the profile.
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on 23-05-2023 03:30 PM
Message 10 of 30
OK thanks. Line test is clear so if you'd like us to arrange an engineer visit can you confirm:
- That you accept potential Engineers charges
- Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.
- Confirm your mobile number
I've also sent you a PM to confirm some other details
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 23-05-2023 03:17 PM
Message 11 of 30
Yes. No wired extension sockets.
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on 23-05-2023 03:00 PM
Message 12 of 30
Hi pgjenn,
Is this the only telephone socket in your home?
Chris
Chris, Community Team
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on 23-05-2023 02:54 PM
Message 13 of 30
Hope this works for you. Hard to get a clear shot because of the location:
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on 23-05-2023 12:35 PM
Message 14 of 30
Hi pgjenn
Could you post a photo of your master socket on this thread (in your current set up)
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on 23-05-2023 12:30 PM
Message 15 of 30
Debbie, yes and I have full service at the moment, but jiggling the master socket interrupts it.
The previous Openreach engineer "fixed" the problem but didn't really fix it, if you see what I mean. Great service coming out on a Saturday, but not so thorough!
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on 23-05-2023 12:22 PM
Message 16 of 30
Hi pgjenn
Just to confirm, do you have dial tone if you connect directly at the test socket? (with the face plate removed)
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23-05-2023 11:55 AM - edited 23-05-2023 11:57 AM
Message 17 of 30
@Debbie-TalkTalk, unfortunately, it's happened again. I managed to replicate what the Openreach guy did: Pull the front off the master socket and reseat it.
The line is back for now, but the connection at the socket or the socket itself is intermittent—we've not touched it for years (other than just now to fix the problem). Could you or @Michelle-TalkTalk please send out another OR engineer to replace or repair?
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on 22-05-2023 07:11 AM
Message 18 of 30
Hi pgjenn
I'm so glad to hear that this fault has been resolved, thanks for letting us know 🙂
Debbie
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on 20-05-2023 10:37 AM
Message 19 of 30
Great news: An Openreach contractor turned up this morning and found/fixed a fault in the master socket itself.
Thanks so much for your help getting this done so fast!
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on 19-05-2023 08:31 AM
Message 20 of 30
Morning,
We've re-checked for an update now and the fault is still under investigation with the line engineers at the moment. We'll continue to monitor for updates on the fault.
Thanks
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