[FIXED] No service
18-05-2023 11:40 AM - edited 20-05-2023 10:38 AM
Message 30 of 30
Could someone run a line test please? (Just when I went on holiday the phone went dead but I didn't have time to report it. I'm back at home shortly and would like it to be working again!)
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Inbound fault
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no service
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Outbound fault
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29 REPLIES 29
on 18-05-2023 06:31 PM
Message 21 of 30
Yes, obviously, but it was the line test I was asking for. Conversely, OR isn't going to truckroll before checking the E-side and hopefully the PCP (given the location in this case). I'll be home in time for the next step (if any).
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on 18-05-2023 04:00 PM
Message 22 of 30
They can obviously do the distant tests etc, but will usually need you to have done some tests at home before actually sending out an engineer to the property.
Great if it can all be sorted remotely and no need for access to the premises, @pgjenn.
Hope that suffices for this issue for you!
Gliwmaeden2, a fellow customer.
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on 18-05-2023 01:48 PM
Message 23 of 30
Hi pgjenn
No problem. I will keep monitoring for updates on the fault.
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on 18-05-2023 01:43 PM
Message 24 of 30
@Debbie-TalkTalk many thanks!
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on 18-05-2023 01:43 PM
Message 25 of 30
@Gliwmaeden2 evidently you're mistaken
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on 18-05-2023 01:31 PM
Message 26 of 30
Hi pgjenn
I'm sorry to hear this.
The line test is detecting a potential fault so I have passed this straight over to Openreach to be investigated by a line engineer.
I will continue to monitor for additional updates from Openreach.
Thanks
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on 18-05-2023 01:09 PM
Message 27 of 30
It didn't show up as complete when displaying your name in the thread.
Now it does. Might be a software glitch on the forum.
If there's any fault on line, there's little that can be done to sort it while you are away, as preliminary checks will involve eliminating problems with any internal wiring.
Your thread is in the queue for attention.
Gliwmaeden2, a fellow customer.
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on 18-05-2023 12:09 PM
Message 28 of 30
Yes @Gliwmaeden2 it's all still there from the last time I asked for help
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on 18-05-2023 12:04 PM
Message 29 of 30
Staff can't see who you are without full information in the profile details, @pgjenn.
Go via your avatar/name; settings; Personal Information. SAVE CHANGES.
Gliwmaeden2, a fellow customer.
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