My Account Permanent Status: 'You currently have changes pending on this account'

[aa2000]

Since the 15th of April, my Telephone Settings page in My Account is displaying  

You currently have changes pending on this account and so we will not allow you to make any further changes at present. As soon as current updates are made, you will be able to make change as normal.

As I am not aware of any changes that are pending on my account, can my account please be restored to normal service?   Thanks. 

[nomfezeko-TT]

Thank you for reaching out and sharing your experience with us. We are pleased to hear that your ongoing technical issue has finally been resolved. We understand how frustrating it can be to deal with unresolved problems, and we appreciate your patience throughout this process.
 

It's great to know that you found our TalkTalk Chat service helpful in getting the support you needed. If you have any further questions or need additional support, please don't hesitate to reach out. We're here to help. 

-Fez

[aa2000]

I'm pleased to finally be able to confirm that this issue has now been sorted.  Despite my numerous requests for a fix, it had been ongoing since the 15th of April and I was finally able to find someone to understand and take on management of the issue by using the TalkTalk Chat service.   I would now recommend anyone who has ongoing unsolved TT technical issues to try using that service and getting a transcript of the chat. 

[Gliwmaeden2]

Re-escalating this for you, @aa2000.

[aa2000]

Hi TT Support

I have not heard anything further from TT and the issue still persists.  Please can this now be chased up?  Thank you. 

aa2000

[aa2000]

Yes they said I would be contacted within 4 to 5 days.  Just to recap, the issue still persists.  

[nomfezeko-TT]

Hi there @aa2000 , thank you for reaching out to us, I am so sorry to hear you have not been contacted, I will look into this for you. Were the team going to give you a call?

-Fez

[aa2000]

Hi @nomfezeko-TT  / TT Support Team 

I have not received any communication whatsoever from the Full Fibre Team since alerting them to my issue on 26th of May and the issue persists.   Please can you kindly intervene with them on my behalf and advise.   Thank you.  

aa2000

[nomfezeko-TT]

Thank you very much for the update, please do get back to let us know. We will be waiting to hear from you. 

-Thanks

Fez. 

[aa2000]

Ok thank you @nomfezeko-TT .   I have now contacted the Full Fibre Team, they were not able to fix the issue but said I would be contacted in 4 to 5 days.   I will post back in here if I don't hear from them in that timescale.  

[nomfezeko-TT]

Thank you for confirming, in this instance, I will need you to contact our Full Fibre team using the contact details I have provided below, and they will have a look into this for you and take over to support you from here. If you have any concerns or require further assistance, please never hesitate to get back to us and we will be here to help:

 03451720074  

Opening Hours: 

-Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed
https://community.talktalk.co.uk/t5/FutureFibre/bd-p/FutureFibre

-Fez. 

[aa2000]

No. 

[angelique-TT]

Thank you. Are you currently trying to make any changes on the account? 

[aa2000]

[angelique-TT]

Could you please send me a screenshot on what is showing on your telephone settings page , thanks.

[aa2000]

Understood. So I would be grateful if this My Account - Telephone Settings Page issue can be fixed. Thank you. 

[angelique-TT]

We're aware some customers may be experiencing issues with their digital voice service (VoIP). We're sorry for the inconvenience this is causing, our engineers are working to get this issue resolved as quickly as possible.

Please check back here for updates Service Status | TalkTalk Help & Support

[aa2000]

No issues that I am aware of (other than CallSafe has been removed against my wishes by TT and no VOIP service for the last three days) 

[angelique-TT]

Okay thank you for confirming. I also do not see any pending changes on my side. Are you experiencing any issues with your services? 

[aa2000]

No changes have been made on my side. 

[angelique-TT]

Please confirm if you have made any changes on your side?