People cannot hear me & Unable to add numbers via 1472 on CallSafe

[aa2000]

All of a sudden, people I call, or who call me, can not hear me, but I can hear them fine.   Same applies to all handsets of my Gigaset DECT cordless phones (My landline was switched to VOIP a few weeks ago but has been working fine till now).  

ALSO

With CallSafe, I am able to add or remove numbers online, but when I dial 1472 and it asks me to add a new number by pressing 2, I just get the 'Welcome to CallSafe' message again.  

[Karl-TalkTalk]

No Problem 🙂

Karl 

[aa2000]

Royal Mail just came to the door and I 'refused delivery', so the router is on it's way back from whence it came.  Thanks @Karl-TalkTalk 👍

[Karl-TalkTalk]

Hi

I'll get a returns bag out to you.

Thanks  

Karl. 

[aa2000]

Hi @Karl-TalkTalk 

The Router that you ordered is due to be delivered by Royal Mail today.  I won't be needing that now, so, if I am in I will ask them to return to sender, but in case no-one is home and they deliver through the letterbox, could you please send me a returns bag?   Thanks!  

[Karl-TalkTalk]

excellent, so Glad Danny was able to assist.

Regards,

Karl. 

[aa2000]

Yes thanks, I can confirm that a very helpful 'Danny' came to the rescue on Friday and, so far, all has worked fine since then 🙂.

[Karl-TalkTalk]

Hi aa2000

Our network teams advise they have resolved this with you and have set a callback at somepoint today to check in with you.

Thanks  

Karl. 

[Karl-TalkTalk]

No Problem 🙂

Karl 

[aa2000]

Ok thanks Karl, I'll wait to hear back from you.  

[Karl-TalkTalk]

Hi

The Hub is still not being detected.  I've raised this to our network teams to have a look at this.

Karl.

[aa2000]

OK @Karl-TalkTalk I have now connected the new WiFi Hub 2.

[Karl-TalkTalk]

Hi

OK, I'll wait to hear from you.

Karl.

[aa2000]

I have another new Hub 2 spare.  I'll set it up now and get back to you in a few mins. 

[Karl-TalkTalk]

Hi

I'm still not showing the router under our network system when looking at the VOIP settings.

I've another router on the way so a hardware fault can be ruled out.

Thanks  

Karl. 

[aa2000]

Ok, have just completed a pin reset which appears to have cured the CallSafe problem.   Can't test the calls as inbound calls are routed to my Mobile. 

[Karl-TalkTalk]

Hi

Have you tried a pin reset of the router - hold a pin or paperclip in the reset hole at the back for 10 seconds and this will fully reset the router. 

We can then see if the router will register.

Thanks  

Karl. 

[aa2000]

Thank you.  What action are you taking in terms of fixes for both these issues please?   

[Karl-TalkTalk]

Hi

A call divert is now in place to your registered mobile number.

Thanks  

Karl. 

[aa2000]

Thanks @Karl-TalkTalk ,  I've just replied to that.

[Karl-TalkTalk]

Hi

I've sent you a PM with some security details to complete.

Thanks  

Karl.