People cannot hear me & Unable to add numbers via 1472 on CallSafe

[aa2000]

All of a sudden, people I call, or who call me, can not hear me, but I can hear them fine.   Same applies to all handsets of my Gigaset DECT cordless phones (My landline was switched to VOIP a few weeks ago but has been working fine till now).  

ALSO

With CallSafe, I am able to add or remove numbers online, but when I dial 1472 and it asks me to add a new number by pressing 2, I just get the 'Welcome to CallSafe' message again.  

[aa2000]

Hi @Karl-TalkTalk 

Unfortunately after powering down for 30 mins, both faults persist. 

Please can you set up all incoming calls to transfer to my Mobile number while the faults are being investigated?   Thank you.

[Karl-TalkTalk]

No Problem 🙂

let me know when back up and I'll check our system.

Karl,

[aa2000]

Ok @Karl-TalkTalk , am powering down now for 30 mins at 14:55hrs. 

[Karl-TalkTalk]

Hi

Can you power down the router and ONT for 30 minutes to clear the session, then power back on, and we can check to see if the Hub is registering for VOIP on our network system.

Thanks  

Karl. 

[aa2000]

Hi @Michelle-TalkTalk 

I don't have a DVA.  My phone is plugged into my WiFi Hub 2.  

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. Can I just confirm, have you tried resetting the Digital Voice Adapter? (DVA)

Resetting your Digital voice adapter

If your Digital Voice adapter or router has stopped working, we may ask you to reset it to check everything's working as intended. To do this:

Insert a pin or straightened paper clip into the hole labelled “Reset” on your Digital Voice adapter.
Slightly push and hold it in for up to 20 seconds; or until all the lights, apart from the power light, switch off. Once this happens release the reset button.
Factory reset of the device will take a full 15 minutes and you need to wait until the allotted time has passed for the full factory reset to be completed. After 15 minutes, check your Digital Voice adapter device and try to re-test to check if the issue resolved.

Thanks

Michelle

[aa2000]

Hi @Arne-TalkTalk    Yes, as stated in my post.

Out of the 2 faults, my priority would be to get the phone calls side of things sorted first please (unless of course the two faults are related).  Can you please arrange to transfer incoming calls to my Mobile number until the phone calls issue is sorted?   Thanks.   

[Arne-TalkTalk]

In relation to callsafe can you add remove numbers via My Account?  

[Divsec]

Hi @aa2000 glad online is working for you. Your post has been escalated and you should hear during tomorrow.