Phone over voip

[Trendy2000]

My land line phone is not working.

It seems like it is going to work, makes a dial tone then the peeps as i dial a number.

the phone is answered but after a couple of seconds it just cuts out, and the has a continuous bleep.

if I try to ring straight back again it has an engaged tone.

i cant receive calls?
any body any idea of the problem?
i have a Grandstream VOIP box.

all three lights are on.

tried unplugging and then switching back on.

[Debbie-TalkTalk]

Hi Gleha

Apologies for this.

The team are investigating this at the moment as a priority.

Thanks

[Gleha]

Same problem.

apparently a problem with talk talk 

they said this morning it had been resolved and to switch off eero and grandstream and use reset pin on grandstream

did not work

hope they can get their act together soon

[Debbie-TalkTalk]

Hi

Our Network/Incidents Team are looking at this now and I will post back as soon as I have further information.

[Trendy2000]

Thank you for your help, I hope they can resolve the issue quickly.

[Tulips99]

Ok. I have also just tried the above.switched off eero and grandstream and used reset button on grandstream and exact problems remain - no in coming calls and outgoing cuts off after a couple of seconds

[Michelle-TalkTalk]

Hello,

Thanks for confirming. I've escalated this straight over to our Fault Escalation Team now and will post back as soon as I receive an update. It's possible that the team may also try and contact you directly.

Thanks

Michelle

[Trendy2000]

No sadly it isn’t, have tried that procedure 3 times and still no luck.

sometimes I can make a call for around 7 seconds, then it drops out.

if I try calling again straight away I just get an engaged tone.

i can’t receive calls either 

[Debbie-TalkTalk]

Hi Trendy2000

Is it still not working after the power down of the eero and the factory reset of the grandstream?

[Trendy2000]

Reassuring to know it’s not just me, but sorry you are having the same problem! 

[Trendy2000]

I have done that Michelle

[Michelle-TalkTalk]

Hi Tulips99,

If this is still happening after the power down of the eero and the factory reset of the grandstream, then please can you create your own topic and we can look into this further for you.

Thanks

Michelle

[Michelle-TalkTalk]

Hi Trendy2000,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Tulips99]

This is exactly my problem. I am about to reset eero and grandstream but not hopeful of a solution now

[Trendy2000]

Tried this Michele, still no joy.

if I make a call it works for just 7 seconds then fails every time

can not receive calls 

[Michelle-TalkTalk]

Hi,

I'm really sorry for the confusion, could you try resetting the DVA instead please.

Thanks

Michelle

[Trendy2000]

Just tried powering down both the Grandstream and the eero

pushed the factory reset button on the Grandstream 

no luck, still having problems.

i can make a phone call for 7 seconds then it drops out, can’t receive calls

[Michelle-TalkTalk]

Hello,

Sorry for the confusion, it's the reset of the DVA.

Michelle

[Trendy2000]

No still not working here

[Michelle-TalkTalk]

Hi again,

Just to add,

We’re aware that some Full Fibre Digital Voice (VoIP) customers are currently unable to make and receive  calls.

Latest update: 08:10am 13th December 2023

Service has been restored, we recommend if you're still being affected, to power down both the eero router and the Grandstream digital voice adapter and use the factory reset pin, this will clear the issue.

Thanks

Michelle

[Michelle-TalkTalk]

Good morning,

Apologies. There was a VOIP incident yesterday which should now be resolved. Is your voip/voice service now working?

Thanks

Michelle