Telephone Number Changed

[Neeshahall]

Hi. Our home telephone number has unexpectedly changed. I have called 17070 and the number voiced back to me is wrong.

[Karl-TalkTalk]

Hi @Neeshahall 

Please let me know if you need any further assistance.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi @Neeshahall 

Is all working now ?

Thanks  

Karl. 

[Karl-TalkTalk]

Hi @Neeshahall 

Openreach have closed the fault and confirmed an external fault was located.

Is all working for you now ?

Karl.

[Karl-TalkTalk]

Hi

Openreach have allocated a job to their contractors this morning.  As yet they have not given an ETA but we can check back with them in 48hrs.

Thanks  

Karl. 

[Michelle-TalkTalk]

Good morning,

I've checked and the fault is still under investigation with Openreach at the moment. We'll check again for an additional update later on this afternoon.

Thanks

Michelle

[Chris-TalkTalk]

Hi Neeshahall,

Line test is picking up a fault so I've raised this to Openreach for investigation. Openreach will investigate and may contact you directly if they need to access your home

Chris

[Chris-TalkTalk]

OK thanks. I'll take a look at this now and get back to you

Chris

[Neeshahall]

Sorry, I misread. The incorrect number has been added to the notes.

[Neeshahall]

Hi there. The telephone number has been added to my profile. Thanks.

[Neeshahall]

Hi there. The telephone number has been added to my account profile.

Thanks

[Chris-TalkTalk]

Hi Neeshahall,

Could you add the number that you now have, to the private notes section of your community profile and we'll take a look at this for you

Thanks

Chris

[Divsec]

Hi @Neeshahall you are going to need help from the Talktalk team so your post has been escalated and you should hear soon.  In the meantime please check your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.