caller display no longer working

[concord]

I have deselected and re selected caller display in my account settings but still not working.

[Michelle-TalkTalk]

Good afternoon,

Thanks. I've passed this over to our Faults Escalation Team now and I will let you know as soon as I receive an update back. As advised, it's also possible that the team may contact you directly.

Michelle

[concord]

Thats OK thanks

[Michelle-TalkTalk]

Hello again,

Thanks for retesting and I'm sorry to hear this. I'll need to raise this over to our Faults Escalation Team for further investigation and it's possible the team will contact you directly. Would this be ok?

Michelle

[concord]

Hi Michelle

Just tested again and still showing no calls

[Michelle-TalkTalk]

Hi concord,

Has there been any change since our last post?

Thanks

Michelle

[Chris-TalkTalk]

Hi concord,

I've made a changed, can your retest and let us know if caller display is now working

Chris

[concord]

It was working up to about 10 days ago. I have two phones connected and both were working ok. I have disconnected both phones and reconnected, but still not working. I believe something has changed at the exchange end.

[Debbie-TalkTalk]

Hi concord

I'm sorry to hear this.

Has caller display ever worked on your line? (previously)

Have you tried connecting the phone directly at the test socket? Do you have a different phone that you can test with?