caller display no longer working

[concord]

I have deselected and re selected caller display in my account settings but still not working.

[Arne-TalkTalk]

Are you saying that you had no dial tone and was unable to make calls  for 25 days?  the fault was logged for caller display,  Compensation does not cover calling features. 

[Gliwmaeden2]

You are better posting a fresh thread about the compensation issue in the billing section of the forum, @concord, for that department to look into it.

[concord]

I was without my telephone service for about 25 days and I have recieved a email from taltalk to say that I do not qualify for any compensation. Can you explain why.

Also I am having trouble trying to see my bills

Terry Hewson

[Michelle-TalkTalk]

Morning concord,

Just checking back in to see how you're getting on?

Thanks

Michelle

[Michelle-TalkTalk]

Hello again,

My colleague in the Faults Escalation Team is working to resolve this and has advised that they will be contacting you directly with an update.

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

I'm really sorry about this. I've contacted our Faults Escalation Team to advise that you are now experiencing no dial tone and have asked the team to provide an update on this ASAP.

Thanks

Michelle

[concord]

The answer to your question is NO

[Chris-TalkTalk]

Thanks, could I just ask, did the caller display fault start working before you completely lost the telephone service?
 

Chris

[concord]

Still no dial tone today.

Its now 10 days since first reporting a problem. An engineer phoned yesterday to say that everything should be ok now but it is not.

The internet is working fine so I can use the mobile to make calls but without that our signal in this area is so bad that using a mobile is all but useless.

This is all very fustrating and I'm having to spend considerable time trying to contact somebody that can actually tell me whats happening.

[Chris-TalkTalk]

Hi concord,

Just to confirm, is there still no dial tone today?

Chris

[concord]

I have had several calls from an engineer to say the problems of NO CALLER DISPLAY are being investgated ( 1st reported on the 8th) but today I have no dialiing tone which I thought was to do with the investigation but its now 18oo hrs . So whats happening?

[Michelle-TalkTalk]

Good afternoon,

Thanks. I've passed this over to our Faults Escalation Team now and I will let you know as soon as I receive an update back. As advised, it's also possible that the team may contact you directly.

Michelle

[concord]

Thats OK thanks

[Michelle-TalkTalk]

Hello again,

Thanks for retesting and I'm sorry to hear this. I'll need to raise this over to our Faults Escalation Team for further investigation and it's possible the team will contact you directly. Would this be ok?

Michelle

[concord]

Hi Michelle

Just tested again and still showing no calls

[Michelle-TalkTalk]

Hi concord,

Has there been any change since our last post?

Thanks

Michelle

[Chris-TalkTalk]

Hi concord,

I've made a changed, can your retest and let us know if caller display is now working

Chris

[concord]

It was working up to about 10 days ago. I have two phones connected and both were working ok. I have disconnected both phones and reconnected, but still not working. I believe something has changed at the exchange end.

[Debbie-TalkTalk]

Hi concord

I'm sorry to hear this.

Has caller display ever worked on your line? (previously)

Have you tried connecting the phone directly at the test socket? Do you have a different phone that you can test with?