cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Home Phone

Get help with your TalkTalk landline and calling features.

caller display no longer working

concord
Popular Poster
Private Message TalkTalk
Message 17 of 17

I have deselected and re selected caller display in my account settings but still not working.

0 Likes
16 REPLIES 16

Message 1 of 17

Morning concord,

 

Just checking back in to see how you're getting on?

 

Thanks

 

Michelle

 

0 Likes

Message 2 of 17

Hello again,

 

My colleague in the Faults Escalation Team is working to resolve this and has advised that they will be contacting you directly with an update.

 

Thanks

 

Michelle

 

0 Likes

Message 3 of 17

Morning,

 

I'm really sorry about this. I've contacted our Faults Escalation Team to advise that you are now experiencing no dial tone and have asked the team to provide an update on this ASAP.

 

Thanks

 

Michelle

 

0 Likes

Message 4 of 17

The answer to your question is NO

0 Likes

Message 5 of 17

Thanks, could I just ask, did the caller display fault start working before you completely lost the telephone service?
 

Chris

0 Likes

Message 6 of 17

Still no dial tone today.

Its now 10 days since first reporting a problem. An engineer phoned yesterday to say that everything should be ok now but it is not.

The internet is working fine so I can use the mobile to make calls but without that our signal in this area is so bad that using a mobile is all but useless.

This is all very fustrating and I'm having to spend considerable time trying to contact somebody that can actually tell me whats happening.

0 Likes

Message 7 of 17

Hi concord,

 

Just to confirm, is there still no dial tone today?

Chris

0 Likes

concord
Popular Poster
Private Message TalkTalk
Message 8 of 17

I have had several calls from an engineer to say the problems of NO CALLER DISPLAY are being investgated ( 1st reported on the 8th) but today I have no dialiing tone which I thought was to do with the investigation but its now 18oo hrs . So whats happening?

0 Likes

Message 9 of 17

Good afternoon,

 

Thanks. I've passed this over to our Faults Escalation Team now and I will let you know as soon as I receive an update back. As advised, it's also possible that the team may contact you directly.

 

Michelle

 

0 Likes

Message 10 of 17

Thats OK thanks

0 Likes

Message 11 of 17

Hello again,

 

Thanks for retesting and I'm sorry to hear this. I'll need to raise this over to our Faults Escalation Team for further investigation and it's possible the team will contact you directly. Would this be ok?

 

Michelle

 

0 Likes

Message 12 of 17

Hi Michelle

Just tested again and still showing no calls

0 Likes

Message 13 of 17

Hi concord,

 

Has there been any change since our last post?

 

Thanks

 

Michelle

 

0 Likes

Message 14 of 17

Hi concord,

 

I've made a changed, can your retest and let us know if caller display is now working


Chris

0 Likes

Message 15 of 17

It was working up to about 10 days ago. I have two phones connected and both were working ok. I have disconnected both phones and reconnected, but still not working. I believe something has changed at the exchange end.

0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 16 of 17

Hi concord

 

I'm sorry to hear this.

 

Has caller display ever worked on your line? (previously)

 

Have you tried connecting the phone directly at the test socket? Do you have a different phone that you can test with?

0 Likes