Get help with your TalkTalk landline and calling features.
on 07-10-2024 01:20 PM
I have deselected and re selected caller display in my account settings but still not working.
on 25-10-2024 08:43 AM
Morning concord,
Just checking back in to see how you're getting on?
Thanks
Michelle
on 22-10-2024 09:38 AM
Hello again,
My colleague in the Faults Escalation Team is working to resolve this and has advised that they will be contacting you directly with an update.
Thanks
Michelle
on 22-10-2024 06:38 AM
Morning,
I'm really sorry about this. I've contacted our Faults Escalation Team to advise that you are now experiencing no dial tone and have asked the team to provide an update on this ASAP.
Thanks
Michelle
on 21-10-2024 12:37 PM
The answer to your question is NO
on 18-10-2024 12:27 PM
Thanks, could I just ask, did the caller display fault start working before you completely lost the telephone service?
Chris
Chris, Community Team
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on 18-10-2024 12:05 PM
Still no dial tone today.
Its now 10 days since first reporting a problem. An engineer phoned yesterday to say that everything should be ok now but it is not.
The internet is working fine so I can use the mobile to make calls but without that our signal in this area is so bad that using a mobile is all but useless.
This is all very fustrating and I'm having to spend considerable time trying to contact somebody that can actually tell me whats happening.
on 17-10-2024 07:35 AM
Hi concord,
Just to confirm, is there still no dial tone today?
Chris
Chris, Community Team
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on 16-10-2024 06:21 PM
I have had several calls from an engineer to say the problems of NO CALLER DISPLAY are being investgated ( 1st reported on the 8th) but today I have no dialiing tone which I thought was to do with the investigation but its now 18oo hrs . So whats happening?
on 08-10-2024 12:52 PM
Good afternoon,
Thanks. I've passed this over to our Faults Escalation Team now and I will let you know as soon as I receive an update back. As advised, it's also possible that the team may contact you directly.
Michelle
on 08-10-2024 12:41 PM
Thats OK thanks
on 08-10-2024 11:25 AM
Hello again,
Thanks for retesting and I'm sorry to hear this. I'll need to raise this over to our Faults Escalation Team for further investigation and it's possible the team will contact you directly. Would this be ok?
Michelle
on 08-10-2024 11:16 AM
Hi Michelle
Just tested again and still showing no calls
on 08-10-2024 09:09 AM
Hi concord,
Has there been any change since our last post?
Thanks
Michelle
on 07-10-2024 03:23 PM
Hi concord,
I've made a changed, can your retest and let us know if caller display is now working
Chris
Chris, Community Team
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on 07-10-2024 02:03 PM
It was working up to about 10 days ago. I have two phones connected and both were working ok. I have disconnected both phones and reconnected, but still not working. I believe something has changed at the exchange end.
on 07-10-2024 01:35 PM
Hi concord
I'm sorry to hear this.
Has caller display ever worked on your line? (previously)
Have you tried connecting the phone directly at the test socket? Do you have a different phone that you can test with?