TV Support

Matelan · ‎09-03-2024

I have had my 4k tv box for a couple of months and it has started switching itself off and restarting. Only occasionally at first but now it can happen every 10 minutes. What can I do to stop this?!

Karl-TalkTalk · ‎20-03-2024

Hi

I'll get the box replaced for you.

Regards,

Karl.

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Matelan · ‎19-03-2024

Hiya, this did work however a week later the box seems to be doing the same thing again…

Karl-TalkTalk · ‎11-03-2024

Hi Matelan

Did you try the reset as advised ?

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

fr8ys · ‎09-03-2024

I'd suggest doing a reset of the box which will restore it to factory settings. Doing so will mean you lose any recordings if you have them.

To reset the box, turn it on and press the button on the left hand side of the box 5 times in quick succession.

Let us know how you get on.

Good luck.

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