Now tv still no boost

[Staciejeffrey]

Decided to add now back to my package hoping this problem had been fixed ...we signed up to a product that says watch in HD without adverts and there is no HD boost active ...and I can see a lot of peope are in the sane boat..and all that I see that is happening is let's take it off and put it back on ...same story still no boost ...when will this be fixed ? 

[Staciejeffrey]

Do they let you know when they have done it ? 

[Karl-TalkTalk]

Hi

OK, I'll take this back to our teams.  they may not have been able to add this while the free trial was in effect.

Karl.

[Staciejeffrey]

Hi karl ...cancelled my free trial .now says purchase for 6 pound 

[Karl-TalkTalk]

Hi @Staciejeffrey 

Have you tested to see if the HD boost is working for you ?

Thanks  

Karl. 

[Gliwmaeden2]

You need to pay Talktalk for the TV charge to add other boosts, I understand, @deanshaw. I hope others can correct me if I'm wrong, @fr8ys, @ferguson ....?

You have an old thread here, that you could follow up, @deanshaw.

@Karl-TalkTalk went into some detail there:

https://community.talktalk.co.uk/t5/TV/Now-boost-on-EE-receiver/td-p/3047054

[deanshaw]

Apologies for joining this thread but I have had similar problems but I am using an EE receiver where the boost does not work. The reason being I wanted a receiver that would record. I solved it by paying for the boost direct with NOW although I don’t really see why it shouldn’t work from TT. Does it have anything to do with me not paying the £4.99 for TalkTalk TV. Also can you reassure me that you will be able to get the boost working so I can cancel my payment to NOW?
Thanks.

[Valbee]

• No it hasn’t I’m afraid. 

[Staciejeffrey]

Let me know if it worked for you 

[Karl-TalkTalk]

Hi

You should cancel the £6 HD boost so our teams can try and add this.

I'm hopeful as one customer has just got back to me, and the manual fix has worked for them

Regards,

Karl. 

[Valbee]

I also got in touch earlier this week. Because I needed it, I added the £6 boost but I’m still in the 7-day free trial period. Should I cancel it so that I can be added manually? 
thanks. 

[Karl-TalkTalk]

No Problem 🙂

I'm staying very close to this issue and have our senior leadership teams watching this also.

Karl 

[Staciejeffrey]

Okay karl look forward to an update on Tuesday .hahe a good weekend 

[Karl-TalkTalk]

Hi

I've passed your account details across to our TV Teams to make sure your added to their list of manual updates so they can get this corrected.  As it's friday today, and we have the Bank Holiday weekend coming up it might be Tuesday before I can follow up on this.

Karl.

[Staciejeffrey]

So we just gott hang tight? .do we have a timescale on this ? 

[Karl-TalkTalk]

Hi

There is progress being made on this, our Teams have identified some accounts where the HD boost was not added and are currently running a process to add this manually. Going forward they are looking at the order system that is placing the initial orders to have this corrected.

Thanks  

Karl.