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TV Support

For help with your TalkTalk TV box, channels and apps.

Now tv still no boost

Staciejeffrey
Conversation Starter
Private Message TalkTalk
Message 76 of 76

Decided to add now back to my package hoping this problem had been fixed ...we signed up to a product that says watch in HD without adverts and there is no HD boost active ...and I can see a lot of peope are in the sane boat..and all that I see that is happening is let's take it off and put it back on ...same story still no boost ...when will this be fixed ? 

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75 REPLIES 75

Message 61 of 76

Do they let you know when they have done it ? 

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Message 62 of 76

Hi

 

OK, I'll take this back to our teams.  they may not have been able to add this while the free trial was in effect.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 63 of 76

Hi karl ...cancelled my free trial .now says purchase for 6 pound 

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Message 64 of 76

Hi @Staciejeffrey 

 

Have you tested to see if the HD boost is working for you ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 65 of 76

You need to pay Talktalk for the TV charge to add other boosts, I understand, @deanshaw. I hope others can correct me if I'm wrong, @fr8ys, @ferguson ....?

 

You have an old thread here, that you could follow up, @deanshaw.

 

@Karl-TalkTalk went into some detail there:

 

https://community.talktalk.co.uk/t5/TV/Now-boost-on-EE-receiver/td-p/3047054

Gliwmaeden2, a fellow customer.
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deanshaw
Team Player
Private Message TalkTalk
Message 66 of 76

Apologies for joining this thread but I have had similar problems but I am using an EE receiver where the boost does not work. The reason being I wanted a receiver that would record. I solved it by paying for the boost direct with NOW although I don’t really see why it shouldn’t work from TT. Does it have anything to do with me not paying the £4.99 for TalkTalk TV. Also can you reassure me that you will be able to get the boost working so I can cancel my payment to NOW?
Thanks.

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Message 67 of 76
  • No it hasn’t I’m afraid. 
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Message 68 of 76

Let me know if it worked for you 

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Message 69 of 76

Hi

 

You should cancel the £6 HD boost so our teams can try and add this.

 

I'm hopeful as one customer has just got back to me, and the manual fix has worked for them

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 70 of 76

I also got in touch earlier this week. Because I needed it, I added the £6 boost but I’m still in the 7-day free trial period. Should I cancel it so that I can be added manually? 
thanks. 

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Message 71 of 76

No Problem 🙂

 

I'm staying very close to this issue and have our senior leadership teams watching this also.

 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Message 72 of 76

Okay karl look forward to an update on Tuesday .hahe a good weekend 

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Message 73 of 76

Hi

 

I've passed your account details across to our TV Teams to make sure your added to their list of manual updates so they can get this corrected.  As it's friday today, and we have the Bank Holiday weekend coming up it might be Tuesday before I can follow up on this.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Staciejeffrey
Conversation Starter
Private Message TalkTalk
Message 74 of 76

So we just gott hang tight? .do we have a timescale on this ? 

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Karl-TalkTalk
Support Team
Staff
Private Message
Message 75 of 76

Hi

 

There is progress being made on this, our Teams have identified some accounts where the HD boost was not added and are currently running a process to add this manually. Going forward they are looking at the order system that is placing the initial orders to have this corrected.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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