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TV Support

For help with your TalkTalk TV box, channels and apps.

Rquested tv box twice

pepperdogjr
First Timer
Private Message TalkTalk

on ‎14-10-2024 12:02 PM

Message 5 of 5

Have requested tv box twice heve never received them - ? How can I get a result.....

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4 REPLIES 4

Karl-TalkTalk
Support Team
Staff
Private Message
In response to pepperdogjr

on ‎16-10-2024 08:16 AM

Message 1 of 5

Hi @pepperdogjr 

 

Sorry for a slight delay, the TV Box has now been dispatched yesterday, I'll drop you a PM with the tracking number.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Karl-TalkTalk
Support Team
Staff
Private Message
In response to pepperdogjr

on ‎14-10-2024 01:56 PM

Message 2 of 5

Hi

Depending on the billing cycle, the full adjustments may not show correctly until the next bill is produced.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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pepperdogjr
First Timer
Private Message TalkTalk

on ‎14-10-2024 01:52 PM

Message 3 of 5

Thank you so much Karl for you message.

 

Could you also look into my billing as the last bill does not relate to my new renewed contract £36.50 [28/9/2024]

 

Also when I chased the first tv hub the member of staff stated that they would refund the p&p on the hub, which I think was £5, this is not shown on my billing also.

 

Really appreciate your help  👍

 

Colin

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎14-10-2024 12:22 PM

Message 4 of 5

Hi

 

I can see the original order completed, but no TV Hub has been dispatched.

 

I'll place an order now and see if I can get this out to you.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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