TV no sound - tried everything!

[Callmeavis]

Hi everyone,

My 4K TV box is occasionally having sound issue. Sometimes it works fine, sometimes it takes 1-2 mins for the sound to come through and today there is just no sound whatsoever!

Help pls! We have tried restarting, rebooting the machine, change HDMI! 

[Karl-TalkTalk]

Hi

Did you try this on a different HDMI port on the TV or do you have access to another TV in the home to test this on ?

Thanks  

Karl. 

[Callmeavis]

Hi Karl,

we have tried 4 different hdmi, still flashing like mad. Cant get it to work, we haven’t watched tv for a week now. Losing hope.

pls help!

[Karl-TalkTalk]

Hi

Can you try another HDMI cable, or test on another TV if possible.

Thanks  

Karl. 

[Callmeavis]

Thanks for the new TV box but there is a  new problem. It is constantly flashing into a black screen every other 10 seconds.

[Karl-TalkTalk]

Hi

I'm showing the TV box has been Dispatched yesterday for you.

Thanks  

Karl. 

[Karl-TalkTalk]

Hi

I'll get a replacement Box out to you asap.

Thanks  

Karl. 

[Callmeavis]

Hi Karl,

still no sound! I think we seriously need some urgent help. We can’t live without the TV over Xmas!

[Karl-TalkTalk]

Hi

Try a full reset by pressing the button on the side 5 times and see if this works.

Karl.

[Gliwmaeden2]

Somebody else had a similar problem recently, @Callmeavis.

See if this advice helps:

https://community.talktalk.co.uk/t5/TV/No-sound-on-my-new-ngtvnetbox4kn/td-p/3006620

If you need staff support, ensure that you have completed your community forum profile details. 

Fill in the Personal Information area and then SAVE CHANGES. 

Staff will respond during the week.