TV playback of recorded programs keep dropping sound

[YORKYUK]

Hi,

When I'm playing a TV program and skip forward a few secs then the sound drops and I have to skip back or forward a few more times to get the sound back.

I've tried a factory reset delete recordings and reset keep recordings, but it didn't fix the issue.

[Karl-TalkTalk]

Hi

The new box will record however it does require a USB Stick connected and you can only record one channel at a time, and must be watching the channel it is recording from.

Karl.

[YORKYUK]

Thanks for the reply and info @Karl-TalkTalk.

Do the new TV boxes record?

[Karl-TalkTalk]

Hi

if the full factory reset does not resolve the issue then the box could be at fault. 

TalkTalk does not issue these boxes any more and we are unable to replace the box.

You may be eligible for one of the new TV boxes, but may need to renew the contract depending on how long you have left.  Give our customer teams a call and enquire if the new box is something you are interested in.

Karl