TV Support

nickcarter48 · Tuesday

Last two weeks - some recordings 'failed to record' - recordings freeze and pixelate - picture occasionally freezes so have to reset box - using remote to box running very slow - have re-set box with no gain ... router fine and fast ... Do I presume the talktalk box is now faulty? ...

Karl-TalkTalk · Wednesday

Hi

TalkTalk have not provided these boxes for over 4 years and these are now unsupported.

you can try a Youview Maintenance Reset but if that fails there is nothing more that can be done.

Thanks

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

nickcarter48 · Tuesday

Shows HUAWEI DN372T ... would that be it? ... when giving up on the recording can switch to iplayer and no problems ...

Karl-TalkTalk · Tuesday

Hi

What model box do you have ?

Thanks

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.