Billed for month after leaving and continuous billing??

[ellamaychan]

I have been billed for a full month of payment even though, when I cancelled and got the confirmation of cancellation, it said I owed nothing. I'm also still due to be billed AGAIN at the end of December

Been threatened with collections and a bad credit rating via email despite this being my first notification of an "overdue bill" even though I owe NOTHING!

Makes me so glad to have left if this is how they treat people, trying to scam them out of more money and threatening them!

Please sort this asap.

[Gliwmaeden2]

Talktalk always bills a full month ahead, which may go past the notice date for leaving, @ellamaychan.

This is in case a switch or closure of service is delayed or the customer simply changes their mind and chooses to stay after all.

Any overpayment is then refunded in the subsequent bill and can be reclaimed via My Account to your bank, using the same details. 

Staff will respond during the day to check your particular situation.