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Billing error

Sydney12
First Timer
Private Message TalkTalk

on ‎28-03-2024 07:27 PM

Message 3 of 3

I have been charged £75 for a service call out earlier in the March. When the service engineer called to fix the problem he said I would not be charged because it was a service fault. It states this also on my account but they still got the money from my account. Can someone help please.

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎29-03-2024 12:23 PM

Message 1 of 3

Hi Sydney12

 

I can see that a credit has been raised on your account, you can request a refund via My Account in the next few hours. 

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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ferguson
Community Star
Private Message TalkTalk

on ‎28-03-2024 07:32 PM

Message 2 of 3

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond. Bear in mind with the extended Bank Holiday weekend almost upon us it that it may be a few days.

 

In the meantime, have a look at when engineer charges apply in the help article here:

https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291 

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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