Staff are not on here at weekends.
If you had a loss of service, automatic compensation applies as detailed here:
https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583
It takes around a month to process.
I'll move this to the billing section of the forum, as you say that the actual issue with your connection was resolved, @Robbies.
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
