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on 10-01-2025 10:52 AM
Hello
I was promised a credit as automatic compensation over a week ago, I was told the credit would be applied immediately.
To date nothing has been paid in to my account.
Could someone please advise?
Thanks
on 15-01-2025 09:11 AM
Happy to help.
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on 14-01-2025 07:41 PM
Thank you for your help with this, all sorted now
on 14-01-2025 11:38 AM
Hi @Arrowmaker
The credit has been applied.
You can see it in My Account.
Regards
on 13-01-2025 07:11 PM
Hi
This issue has rumbled on since September 2024, so thank you for looking into it for me.
Arrowmaker
on 13-01-2025 02:39 PM
I will chase this up, looks like the agent didnt raise the credit promised.
on 10-01-2025 05:15 PM
The normal timescales for auto compensation are set out here:
https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583
If it has been more than 30 days after the event then the support team will advise further when they are back online from Monday.
