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Message 7 of 7

Hello

I was promised a credit as automatic compensation over a week ago, I was told the credit would be applied immediately.

To date nothing has been paid in to my account.

Could someone please advise?

Thanks

6 REPLIES 6

Staff

Message 1 of 7

Happy to help.

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Working From Home Tips

Message 2 of 7

Thank you for your help with this, all sorted now

Staff

Message 3 of 7

The credit has been applied.

You can see it in My Account.

Regards

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Working From Home Tips

Message 4 of 7

Hi

This issue has rumbled on since September 2024, so thank you for looking into it for me.

Arrowmaker

Staff

Message 5 of 7

I will chase this up, looks like the agent didnt raise the credit promised.

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Message 6 of 7

The normal timescales for auto compensation are set out here:

https://community.talktalk.co.uk/t5/Articles/About-your-auto-compensation-credit/ta-p/2326583

If it has been more than 30 days after the event then the support team will advise further when they are back online from Monday.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.