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26-07-2023 08:06 AM - edited 26-07-2023 01:58 PM
on 17-03-2024 11:05 PM
It happened to me too but, here's the thing, they have to fulfill that contract wether it was rejected or not. Don't leave by making it too easy for them
31-07-2023 07:49 PM - edited 31-07-2023 11:00 PM
I had a somewhat similar problem with TT after being on a Trial as well, TT were unable to upgrade me to Fibre 150 from 110mbits Trial package, spent many many frustrating hours going through the whole rigmarole, on the Community here, phone calls etc, eventually had to go to BT (getting 500 down for £35.45 a month)
I was eventually told by TT told that my old package would have to be cancelled and a new one set up.
It does seem that TT had somehow being unable to access details of trial and therefore couldn't upgrade me to F150.
Many hours of heartache later decided enough was enough, no option but to leave, complained to CISAS and got £100 compensation.
I have to say this was one of the worst and frustrating customer service disasters I have ever to endure, I am replying to you because you have asked whether anyone else has a similar problem, so I hope you get to see my reply.
on 27-07-2023 02:03 PM
HI AndyNTurner
I can see that there is now an open complaint.
Let us know how it goes.
on 26-07-2023 08:17 AM
I think there has been a similar case this year, @AndyNTurner, but no, I can't remember what happened!
I'll move this to the billing section of the forum, as this is to do with the complexity of contracts rather than a problem with the Fibre service itself.