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Impossible to renew contract

Anonymous
Not applicable
Staff
Private Message

‎18-04-2023 10:24 AM - edited ‎18-04-2023 10:25 AM

Message 5 of 5

It looks like this forum is more for technical issues but I'm at a loss.

 

I have been trying to renew my contract since early February. Every time I contact TT by chat or phone they are unable to proceed with anything due to system issues. I have been promised this will be fixed within 7 days for the last 2 months and been promised call backs on 3 occasions (or more I cant remember) that have never happened.

 

Is there anything that can be done? The cynic in me suggests TT dont want to keep me as a customer as i have been offered a slightly cheaper renewal rate. If so why am i offered any reduction?

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4 REPLIES 4

Arne-TalkTalk
Support Team
Staff
Private Message
In response to Anonymous

on ‎18-04-2023 02:57 PM

Message 1 of 5

Hi

 

Thanks for your post

I can look into this but first, can you please update your community profile to include:

 

Name

Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 


Regards

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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Anonymous

on ‎18-04-2023 01:48 PM

Message 2 of 5

Not if you remain Anonymous. 

 

Staff need to be able to identify your account from your details in the profile area of the forum. 

 

Go via your avatar/name; settings; PERSONAL INFORMATION. 

 

SAVE CHANGES 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Anonymous
Not applicable
Staff
Private Message
In response to Gliwmaeden2

on ‎18-04-2023 11:45 AM

Message 3 of 5

OK thanks.

 

In that case could someone from Talk Talk apply a £5 credit to my account again? - this has been done for the last 2 months.

 

 

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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎18-04-2023 10:48 AM

Message 4 of 5

They do seem to genuinely get system errors, @Anonymous! 

 

I'll move this to the billing section of the forum, as it's to do with renewals. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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