Problem after being switched from Shell to Talk Talk
on 16-09-2024 06:50 PM
Message 5 of 5
I have recently been switched to Talk Talk from my previous supplier Shell. I have never before had a problem with direct debits, however I have just received a text saying that my direct debit could not be collected despite plenty in my bank account. They also want to charge me £12.
Of course, Talk Talk cannot be contacted either by phone or web chat. Help please.
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4 REPLIES 4
on 17-09-2024 10:09 AM
Message 1 of 5
Hi Oldtimer753
Thanks for making the payment.
Regards
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on 16-09-2024 09:24 PM
Message 2 of 5
You don't actually "need" to pay, but TalkTalk are asking that you consider that in the meantime. It will help to stop you falling behind.
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on 16-09-2024 09:04 PM
Message 3 of 5
@Oldtimer753, you will need to make one-off payment to clear this month's bill.
https://community.talktalk.co.uk/waystopay
Gliwmaeden2, a fellow customer.
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on 16-09-2024 07:24 PM
Message 4 of 5
There have been issues with this, you shouldn't be charged. The support team here will pick this up as soon as they can.
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