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Problem after being switched from Shell to Talk Talk

Oldtimer753
First Timer
Private Message TalkTalk

on ‎16-09-2024 06:50 PM

Message 5 of 5

I have recently been switched to Talk Talk from my previous supplier Shell. I have never before had a problem with direct debits, however I have just received a text saying that my direct debit could not be collected despite plenty in my bank account. They also want to charge me £12.

Of course, Talk Talk cannot be contacted either by phone or web chat.  Help please.

 

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4 REPLIES 4

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎17-09-2024 10:09 AM

Message 1 of 5

Hi Oldtimer753

 

Thanks for making the payment. 

 

Regards

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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ferguson
Community Star
Private Message TalkTalk

on ‎16-09-2024 09:24 PM

Message 2 of 5

@Oldtimer753 

You don't actually "need" to pay, but TalkTalk are asking that you consider that in the meantime. It will help to stop you falling behind. 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎16-09-2024 09:04 PM

Message 3 of 5

@Oldtimer753, you will need to make one-off payment to clear this month's bill.

 

https://community.talktalk.co.uk/waystopay

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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ferguson
Community Star
Private Message TalkTalk

on ‎16-09-2024 07:24 PM

Message 4 of 5

There have been issues with this, you shouldn't be charged. The support team here will pick this up as soon as they can.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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