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Message 5 of 5

I have recently been switched to Talk Talk from my previous supplier Shell. I have never before had a problem with direct debits, however I have just received a text saying that my direct debit could not be collected despite plenty in my bank account. They also want to charge me £12.

Of course, Talk Talk cannot be contacted either by phone or web chat. Help please.

4 REPLIES 4

Staff

Message 1 of 5

Hi Oldtimer753

Thanks for making the payment.

Regards

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Message 2 of 5

You don't actually "need" to pay, but TalkTalk are asking that you consider that in the meantime. It will help to stop you falling behind.

Message 3 of 5

@Oldtimer753, you will need to make one-off payment to clear this month's bill.

https://community.talktalk.co.uk/waystopay

Gliwmaeden2, a fellow customer.

Message 4 of 5

There have been issues with this, you shouldn't be charged. The support team here will pick this up as soon as they can.