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5 hours ago - last edited 5 hours ago
Hi, my husband passed away last year and TalkTalk have just managed to transfer ownership of the account to me. This morning I had a letter addressed to my husbands executor (which is me) saying that a refund is due from his account. Only problem is this account has been closed on the system so I can’t simply go into MyAccount and request it. Can you help please?
3 hours ago
Happy to help. I think as the community is now linked to My Account the old username will be attached to the old account.
Sorry for any inconvenience caused
4 hours ago
Thanks ever so much @Arne-TalkTalk. You’re really helpful as always.
you helped me a great deal last year when my husband died - I was on here as Vonney then. But had to set up a new user name when bereavement team sorted out an account in my name.
4 hours ago