Refund from Deceased Person’s Account

[Vonney1]

Hi, my husband passed away last year and TalkTalk have just managed to transfer ownership of the account to me. This morning I had a letter addressed to my husbands executor (which is me) saying that a refund is due from his account. Only problem is this account has been closed on the system so I can’t simply go into MyAccount and request it.  Can you help please?

[Arne-TalkTalk]

Happy to help.   I think as the community is now linked to My Account the old username will be attached to the old account. 

Sorry for any inconvenience caused

[Vonney1]

Thanks ever so much @Arne-TalkTalk. You’re really helpful as always. 

you helped me a great deal last year when my husband died - I was on here as Vonney then. But had to set up a new user name when bereavement team sorted out an account in my name.

[Arne-TalkTalk]

Hi @Vonney1 

Sorry for your loss 

I will request the credit is moved over to the new account

Regards.