Termination of services

[bernadette56]

I gave 30 days notice on 22nd August'24, informing I was terminating services as my contract ended on 22nd Sept,24.

However, TalkTalk state my new supplier havent contacted Talk Talk, so effectively I am still being charged for phone line and rental. All emails fron TalkTalk are No Reply and my account doesnt recognise my email address or any passwords inputted. I have paid upto my leaving date of 22nd Sept, but TalkTalk are requesting payment for November and threatening a £12 late payment charge also. How can this be resolved?

[Arne-TalkTalk]

 HI bernadette56

It looks like the cancellation request failed, I have asked for the cancellation to be placed again to close the account ASAP. 

Regards

[Gliwmaeden2]

How did you go about notifying Talktalk?

Which supplier have you moved to, @bernadette56, as they don't all use One Touch Switch yet, and that only became active on 12th September as an option. Between ordinary FTTC there was already a switching system but read the advice here:

 

This is from this information page:

https://community.talktalk.co.uk/t5/Articles/Cancel-your-TalkTalk-service/ta-p/2204737

Did you use to manage to sign into My Account?

Check "other ways to pay" on this page:

https://community.talktalk.co.uk/waystopay

Talktalk will have been billing a full 30 day cycle on your billing cycle and it doesn't simply match end of contract dates.

Moving this to the billing section for you, but a warning that staff won't now be back on here before Monday.