TopCashBack Not tracking need N number

[SandyB1980]

I placed an order for Full Fibre 900 via TopCashBack as they had a £125 cashback offer, there is still nothing tracking on my TCB account even after the fibre install went live. I have tried to log a missing cashback claim but it needs an "order number beginning with "N7", "N8" or "S0", followed by 7 digits"

All I got through from Talk Talk on the texts and emails was my account number which TCB wont accept.

Any ideas how i can get an order number with the format above, ive tried the live chat but it didnt help.

Thanks

S

[ferguson]

Cool, no need to apologise!  🙂

[ATLMic82]

Thanks, have done now, apologies. 

[ferguson]

@ATLMic82 

You have posted in a very old and dormant thread. Pleasenstart your own topic and the support team will try to help. 

[ATLMic82]

I'm having the EXACT same issue, is there any way to get this information in My Account, etc.? It looks like maybe its an order number TopCashBack is needing??

[Arne-TalkTalk]

I will chase this up again

[SandyB1980]

@Arne-TalkTalk Is there any way to chase this TopCashback claim, i logged it as a missing claim with TCB in April with the order number you provided. From the TCB side the claim has been validated and submitted to TalkTalk and has been sitting at "waiting for retailer" for 5 months with no movement.

[Arne-TalkTalk]

Thanks for the update.

[SandyB1980]

Received my order number from Arne yesterday, missing cashback claim submitted via TopCashBack, will update the thread with the outcome.

PS have received the TalkTalk cashback voucher this week just over 6 weeks from order so thats fantastic.

[SandyB1980]

Thats what Im hoping for 😁

Arne has my full confidence 😊

[ferguson]

I wouldn't pay too much heed to the negative comments. Most of the time the problem is because browsers have various "safety" features which can block the cashback from tracking properly. If you look at forum posts more widely you will see that Arne here can and does resolve most cases successfully, as hopefully he has done for yourself. 

[SandyB1980]

ok thanks, i will look forward to your reply, will chase next week I havent heard from you by then.

Other forum posts and TalkTalk reviews on TCB have me worried as the only reason i signed up for TalkTalk was the TCB offer im hopefully with your attention, i can get this tracking in TCB asap.

many thanks

S

[Arne-TalkTalk]

We have validated the sale, so hopefully wont be too long, probably next week.

[SandyB1980]

Any luck getting a reply?

[Arne-TalkTalk]

Will let you know when I get a reply. 

[SandyB1980]

thanks for letting me know.

[Arne-TalkTalk]

Hi SandyB1980

There is an error on your account stopping me getting the order ref, I have logged it as a fault and also contacted our marketing team to escalate your claim.  

[SandyB1980]

My Profile has been updated to include my account number.

Thanks

[Arne-TalkTalk]

Hi SandyB1980

Thanks for your post

I can look into this but first, can you please update your community profile to include:

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards

[Gliwmaeden2]

Hopefully staff will pick this up before the Bank Holiday kicks in, @SandyB1980. They are usually on here during the day but not weekends or BHs.

[SandyB1980]

Not looking for TalkTalk to chase it looking for an order number with the format above so I can log it with TCB as a missing claim.