Trying to remove Supersafe add-on from my account

[NikkiR]

I have tried twice to remove the Supersafe add-on from my account, as I don't use it and want to save the £5 per month it is costing me.  I get an email confirmation each time saying it is being removed, but it's still there and I still have to keep paying for it.  How can I get rid of it?!

[Ady-TalkTalk]

Hi kiwimayhem, please start a new topic in the billing section and my colleague will help you get this sorted. 

Ady

[kiwimayhem]

I am in the same situation. 

Multiple calls to customer service.

Solution is that they are UNABLE to deactivate service, therefore I have been credited £6 a month for the reminder of my contract.

Its utterly ridiculous. No surprise that talk talk is on the brink of collapse.

[Arne-TalkTalk]

Hi NikkiR

The supersafe boost has now been removed.

Sorry it took so long. 

[Gliwmaeden2]

Call 03451 720088, @NikkiR, or use Chat:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529