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trevado
First Timer
Private Message TalkTalk
Message 3 of 3

£147.00 is very excessive for 1 month this must be for 3 months

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi @trevado

 

Because you where billed quarterly with Shell , that bill method carries over to us.  

 

So to confirm it is a quarterly bill. 

 

Sorry for any confusion

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Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 3

It will indicate the period it covers in the detail of the bill, @trevado.

 

If you are a former Shell Customer, some migrated accounts seem to have a quarterly billing cycle. 

 

You can also check by calling the Shell Migration team on 03451 720088 (9am - 7pm), if that's the case.

Gliwmaeden2, a fellow customer.
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