Alienware Laptop Causing Internet Drop

[Firmware_Needed]

Hi,

I recently purchased an Alienware x17 R2 laptop and whenever I connect it to the network the internet drops for every device and I have to restart the router, does anybody have an advice? 

[Firmware_Needed]

It’s not just the laptop though, when I connect the laptop to the network all devices on the network get effected and even when I disconnect the laptop I don’t get internet until I reboot router. 

[KeithFrench]

It sounds to me as though there is a fault on this network card, can you try it on another person's WiFi & see if you get the same results?

[Firmware_Needed]

yeah it is lol, it’s just the network card it’s called KillerWiFi. Instead of the normal Intel WiFi card; I guess it’s a more ‘gamer’ aimed WiFi card I’m not sure.

[KeithFrench]

What is this killerwifi system exactly, because when you connect this laptop, it is certainly killing your Wi-Fi?

[Firmware_Needed]

Hi Keith,

the IP address is configured automatically. It’s connected via WiFi with some killerwifi system that it has. My router just says Talktalk WiFi hub on it Sagemcom.

[KeithFrench]

How is it connecting, via Wi-Fi or Ethernet cable, does it have a static IP address configured on the laptop? Which make/model of TalkTalk router do you have?