Asked to return router but no returns bag received

[mrdonkersley]

I've had 2 emails requesting the router be returned after I left TalkTalk but have not received a returns bag. Could one be sent soon cos the returns deadline is 30/11? I can't see how to contact anyone to request it, either h the email is not helpful re this.

[Arne-TalkTalk]

Hi mrdonkersley

Thank you, I have cleared the charge and noted it on your account.  

Sorry for any confusion.

[Gliwmaeden2]

@mrdonkersley, Arne may be back on here after Boxing Day  - most staff are off till the New Year.

I'll escalate this for attention. 

If you need help sooner, check opening hours at the bottom of this page:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

Great that you kept the certificate of posting. 

[mrdonkersley]

Hi. The first bag arrived and I sent the router back in that. I attach a copy of the post office receipt. I have today received a bill for £50. Please withdraw this bill immediately.

John Donkersley

 

[Debbie-TalkTalk]

Hi mrdonkersley

Apologies for this.

I have escalated this over to our Warehouse Team and requested that a returns bag be sent again ASAP.

Thanks

Debbie

[Gliwmaeden2]

That's slow, even allowing for the strikes, @mrdonkersley.

There are sometimes glitches at Talktalk's end, sending these out.

They do offer the option of returning the equipment (but at your own expense....)!

You can also get specific permission to recycle it at your end.

I'll re-escalate this thread for staff to investigate what has happened and further advise you. They'll be back after the weekend. 

[mrdonkersley]

It's not arrived yet - maybe because of the postal strikes?

[Chris-TalkTalk]

Hi mrdonkersley,

I've ordered the returns bag, it should be with you within 5 working days

Thanks

Chris