@ferguson wrote:
I don't quite understand what/why you have been charged if your service has not gone live? And of course you are free to cancel if you are not prepared to wait any longer.
In an early post on this topic, a member of staff stated that it was being treated as a "fault" rather than a delay to go live, so I would guess that would be why the customer has started being billed. The they should of course be due quite a substantial amount of compensation due to the length of time it is taking to rectify, but as you will be aware, that will normally not be paid until after the fault has been fixed. Personally, I would have thought it better not to cancel as I'm not sure how the automatic compensation system works if the customer leaves before the fault is fixed. As well as that, if they leave, who are they going to go to? All other ISPs use the same Openreach network so they are still not going to get broadband until Openreach have fixed the fault. Last update staff posted on this topic was the they were due to start work on replacing cabling on the 25th March, so not sure how that is progressing.
