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Broadband help

For queries about your TalkTalk broadband service.

Cannot connect to VPN since 16 Sept

Daniel91
First Timer
Private Message TalkTalk

on ‎18-09-2024 11:14 AM

Message 3 of 3

I work for a large public sector company. Myself and other users who are with TalkTalk can’t get connected onto the VPN through the Cisco AnyConnect client. My issue started on Monday. It has nothing to do with the IT at our end and is definitely a change made by TalkTalk.

I have tried a hard reset and all of the usual, it’s critical that I get this working. 

 

Please provide solution for this ASAP as I cannot work at the moment. 

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎19-09-2024 11:02 AM

Message 1 of 3

Hi @Daniel91 

 

Please can you also add your TalkTalk account or telephone number to your Community Profile.

 

Thanks

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎18-09-2024 11:21 AM

Message 2 of 3

Hi

 

I've passed this to our Device Manager to apply a fix in the interim, whilst they are investigating this issue.

 

Thanks  

Karl. 

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