Cannot connect to wifi

[petec1966]

Hi, I have a sagemcom-fast5464 modem; I can see my WiFi but cannot get connected to either 2.4 or 5G variants. Wired connection is not an issue. This was working fine previously. 

Any help or replacement  router would be gratefully received. 

[Debbie-TalkTalk]

Hi Pete

I'm so glad to hear this 🙂

If you do experience any further issues then please let us know.

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Karl-TalkTalk]

Hi

Thanks for confirming.

Karl.

[petec1966]

Hi Debbie,

All has been well since the factory reset yesterday - all devices now connected onto the home wifi (rather than the business line wifi, which is now off).

Thank you for your advice. 

Regards

[Debbie-TalkTalk]

Hi Pete

Just checking how the connection was last night?

[Debbie-TalkTalk]

Hi Pete

That's great. Please let us know how the connection is over the next 2 days.

Debbie 🙂

[petec1966]

Debbie,

That seems to have worked. Mobile devices connected. I'd like to keep this open for a day or two, just to make sure that it stays this way.

Thank you.

[Debbie-TalkTalk]

Morning Pete

Thank you 🙂

Debbie

[petec1966]

Morning Debbie,

I haven't, I did try all the other resets - off/on of router/g.fast modem/connecting devices.  I'll give that a go, now, and get back to you.

[Debbie-TalkTalk]

Hi Pete

I'm sorry to hear this.

Can I just check, have you tried factory resetting the router using the pin hole reset for ten seconds?

If you have already tried this then please let me know and I can send a replacement router for testing.

Thanks

Debbie