Hi @Omniash,
Are you referring to the router sync speed, or a speed test result that has dropped in speed. If it is a speed test, then are you doing this from a wired or wireless device, it is best to use a wired device to get accurate results.
If you were referring to a speed test result that has dropped to 10mbps then if you log into your router to check your sync speed has this dropped as well ?.
If the sync speed is still good, but your speed test results are much lower, then try switching the router off for over 30 minutes to get a new session in the street cabinet.
If your sync speed is also low then it would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.
Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).
If your master phone socket has a test socket then you could also try the router in there, that would then eliminate any of the phone wiring in your home as being a possible cause of the problem (although you may need to leave the router connected at the test socket for 72+ hours before you would start to see a speed increase if this was the cause of the problem).
For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk staff on this community can see your profile details).
Then they will hopefully be able to respond to this post tomorrow.
